Guest Service Associate Trainer

Job Description

++This job is originally posted on www(.)nejobs(.)co — Jobsite for North East India.++
Guest Service Associate (Food & Beverage) Trainer Department: Training & Skill Development Job Location: Meghalaya / Assam / As per project requirements Employment Type: Full-Time Project: Government-Sponsored Tourism & Hospitality Skill Development Program 1. Job Summary We are seeking a skilled, motivated, and experienced Guest Service Associate (Food & Beverage) Trainer to deliver quality training to candidates enrolled in our government-sponsored hospitality skill development program. The selected candidate will be responsible for imparting theoretical knowledge and practical skills related to food and beverage service, restaurant operations, guest handling, and hospitality standards to prepare trainees for employment in the hotel and hospitality industry. 2. Key Roles and Responsibilities Deliver theoretical and practical training in Guest Service Associate (Food & Beverage) as per the prescribed curriculum and training schedule. Demonstrate restaurant service techniques, table setup, food service, beverage service, and professional guest handling. Train candidates in menu knowledge, order taking, order processing, table service, and restaurant etiquette. Educate trainees on food safety, personal hygiene, sanitation, grooming, and workplace cleanliness. Develop trainees' communication skills, interpersonal abilities, teamwork, and customer service orientation. Conduct practical demonstrations, role-plays, mock service sessions, and workplace simulations. Prepare lesson plans, training materials, presentations, and practical assignments. Monitor trainee attendance, participation, learning progress, and overall performance. Conduct regular assessments, practical evaluations, and mock examinations to ensure competency development. Maintain training records, attendance registers, assessment reports, and other project-related documentation. Prepare candidates for industry interviews, placement opportunities, and employment in hotels, restaurants, resorts, and other hospitality establishments. Coordinate with the Centre Manager, Quality Team, Mobilisation Team, and Placement Team to ensure effective implementation of the training program. Support external assessments, inspections, audits, and other project-related activities. Ensure compliance with organizational policies, project guidelines, and prescribed training standards. 3. Educational Qualifications Diploma or Degree in Hotel Management, Hospitality Management, Food & Beverage Service, or a relevant discipline. Candidates with relevant hospitality qualifications and practical industry experience will be preferred. 4. Experience Prior experience in food and beverage service, hotel operations, restaurant management, or hospitality training is preferred. Experience in delivering vocational skill development training under government-sponsored projects such as DDU-GKY, PMKVY, or other skill development programs will be an added advantage. Freshers with relevant qualifications and strong practical knowledge may also be considered. 5. Required Skills and Competencies Strong knowledge of food and beverage service operations. Excellent communication and interpersonal skills. Ability to deliver engaging theoretical and practical training sessions. Knowledge of restaurant service procedures, table setting, menu presentation, and guest relations. Understanding of food safety, hygiene, sanitation, and professional grooming standards. Strong classroom management and trainee engagement skills. Ability to conduct practical assessments and maintain training documentation. Basic computer proficiency, including MS Word, Excel, and PowerPoint. Strong organizational skills, teamwork, and a result-oriented approach. Willingness to work in a residential skill development training centre, if required. 6. Key Performance Indicators (KPIs) Completion of the prescribed training curriculum within the stipulated timeframe. Improvement in trainees' theoretical knowledge and practical competencies. Maintenance of training quality, attendance records, and assessment documentation. Achievement of prescribed assessment qualification targets. Contribution to candidate placement readiness and placement outcomes. Compliance with project guidelines, quality standards, and audit requirements. 7. Salary and Benefits Salary: As per qualification, experience, and organizational norms. Other benefits: As per company policy. 8. Application Process Interested and eligible candidates may submit their updated CV along with details of their educational qualifications, relevant experience, and expected salary. We are looking for a dedicated professional who can develop industry-ready hospitality candidates through effective practical training, professional guidance, and quality skill development.